Shanghai Xinsu Power Supply Equipment Co., Ltd

Marketing and service

Shanghai Xinsu Power Supply Equipment Co., Ltd
Songyin Nanxing village, Tinglin Town, Jinshan District, Shanghai
Tel：021-52826931
Fax：021-52826931-022
Postcode：201500
Url: www.battery-apc.com
E-mail: 2947744215@qq.com

Marketing and service

Location：Home > Marketing and service > Marketing and service

· Shanghai Xinsu Power Supply Equipment Co., Ltd. has always been emphasizing quality, technology, reputation and stable product quality, and has established a good reputation at home and abroad.

· In China, the products have obtained the network access certificate of the State Administration of Radio, Film and Television, Ministry of Electric Power, Ministry of Information Industry and other departments, as well as domestic provinces, municipalities and autonomous regions.

· The products are widely used in communication, electric power, automobile, motorcycle, computer uninterruptible power supply (UPS) supply system, emergency lighting, solar energy system, etc.

· Sales network in many cities around the world, as well as offices and after-sales service centers everywhere.

After-sale service

1. Serve customers in strict accordance with & quot; product ’three guarantees’ service scope & quot; and & quot; & quot; after-sales service commitment & q u o t (please ask for detailed instructions);
2. We set up customer files for the sold batteries and implement tracking service.
3. After the battery is sold, conduct telephone tracking at any time, and conduct a thorough inspection (UXL series, GFM series), and explain the current use status of the battery, so that it can use at ease.
4. Our purpose: to provide timely solutions in case of customer complaints.Including on-site recovery plan and return treatment plan, until customer satisfaction.The purpose is the user to use the United States Baihong battery without worries.
5. Under normal circumstances, issue test report within two weeks after arrival, and our company assumes the responsibility, we issue corresponding report to guide the use of customers.

Special explanation:
For non-our products, our company will also provide joint services according to customer needs.That is, to provide patrol inspection for customers
, Training and other meaningful work.To solve the customer’s worries, to ensure the normal operation of the battery.

Quality assurance and after-sales service commitment letter

①. Quality assurance commitment

1. Provide products conforming to the design regulations and qualified quality strictly according to the contract requirements.

2. Strictly control and check the quality of raw materials and accessories.

3. Ensure that the battery provided is a product with perfect technology, complete testing means and no defects.

4. Take full responsibility for the performance, packaging, transportation, technical support and service of the battery.

5. Provide relevant installation drawings and quality standards according to the contract to facilitate the installation and use.

6. Check the battery quality defects, ensure timely notification to the customer and never conceal.In the installation and operation of the failure to ensure the normal use of users, first solve the field problems, restore the operation of the system, and then study and analyze the attribution of responsibility.

7. If the customer finds the appearance defects and missing parts when receiving the goods, our factory will be responsible for repairing the missing parts and replacing the defective batteries as soon as possible.

8. On the premise of ensuring the quality of batteries, ensure to provide perfect after-sales service, technical support and customer training.

②. After-sales service commitment

☆ runs the service concept throughout the whole process of supply.The whole process of production, transportation, installation, commissioning, operation and maintenance inspection from technical consultation.

☆ pre-sales service: let customers understand the performance, scope of application and application conditions of our battery.Help customers to select, support customer bidding documents preparation, accept users’ examination, consultation.

☆ in-sale service: build good communication with customers, produce excellent quality products according to contract terms, and customize packaging and transportation methods for customers according to contract terms.Fully meet the customer requirements, timely and safely deliver the product to the user site.From the second day of contract signing, spot 3-7 days; futures 30 days, minimum 15-20 days, delivery within 10 days in special circumstances.

☆ after-sales service: Our factory has an after-sales service department specially responsible for after-sales service, and senior engineers are responsible for solving problems for customers.Users’ complaints about the quality of our factory within half a working day (4 hours).If required, our factory will arrive at the site within 24 hours except for force majeure.